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Enter refund details

  1. Find the transaction. To do this:
    -  Press the Merchant Context button or 2 finger swipe down the screen to open the Merchant Context Menu.
    -  Tap History and Totals. The Transactions tab displays transactions by date in reverse chronological order by default.
    -  Tap the transaction to open its receipt. Or tap Search to search for the transaction by amount, date or last two card digits. See Transaction search for details.
  2. Alternatively, press the Merchant Context button or 2 finger swipe down the screen to open the Merchant Context Menu from Payment screen.
  3. Tap Refund.
  4. Using the keypad, enter the refund amount, then tap OK.
    -  If the amount is under the operator limit, enter the operator password.
    -  If the amount is above the operator limit specified in the settings, enter the manager password.
    -  If the amount is above the manager limit, you will be prompted to enter a lower refund amount.
  5. The Card Present screen displays. You can now process the refund payment.
  6. Choose the payment method:
    -  See Card present.
    -  See Card not present.
    -  See Manual payment.
 
 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

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